Top Reads of the Week: Trust is good. Control is better? How to measure, build and rebuild trust

Multiple studies confirm that the booster with the highest impact on team productivity, creativity and innovation is trust. Simple to fix? We wish. Building an environment in which all employees with varying personalities and cultural backgrounds feel safe to voice opinions and step outside comfort zones is not an easy task. The company and leadership culture play a pivotal role. According to a five-year-study, approximately 80 percent of the surveyed employees need to trust their leaders in order to do an effective job. This makes building and maintaining trust a fundamental part of today’s business success. Is this new? Hardly. Patrick Lencioni's study about “5 Dysfunctions of Teams” published in 2002 shows the Absence of Trust as the #1.

Patrick Lencioni, 5 Dysfunctions of Teams.

When I read articles about the detrimental effect of surveillance at work and data on candidate deception, it illustrated well how difficult the balance is between trust and control. When your team members or your employees lose trust, you lose more than productivity. Contrary, if you empower them your high-performing team will reach outstanding results. Trust me (pun intended).

“Trust is powerful because it captures what we really want whenever we work in a group – people who care about us and who we care about, and a sense of what we are doing having an impact on the world.” (Paul Zak)

I compiled a reading list for you on how to analyse if your company has a trust issue and how to build high-performance teams. Learn from good leaders how they build trust and how to recognise toxic managers who do the opposite.

Does Your Organization Have a Trust Problem?

Paul Zak, author of Trust Factor: The Science of Creating High-Performance Companies, suggests that there are 8 factors that characterise high trust organisations (represented by the acronym OXYTOCIN). Implement his 3 strategies for building more trust in your organization.

Want to Build a High-Performance Team? Start with Trust.

Why is trust so important? Without trust, your "team" isn't really a team at all. You might have some great performers, but if they're working at cross purposes, you'll never win. Customers can see if you're not pulling together, too. When they don't see trust and teamwork in your organization, you can bet they're not going to be your customer very long. Read about 3 team rules which translated values into behaviours.

This Is How Good Leaders Build Trust With Their Teams Every Time They Communicate

Your relationship with your employees translates to their relationship with your customers. Providing a conducive work environment filled with trust and security for your employees will translate to commitment, dedication and loyalty on their part. Here are 6 practical tips to help build and improve your relationship with your employees, teammates and colleagues.

How to Recognize And Weed Out Toxic Managers

It’s increasingly recognized that good company culture is essential for productivity and growth. A new report from breatheHR has found that bad company culture is costing the UK economy a staggering £23.6 billion per year. Learn about 11 signs of toxic behaviour and how to weed out toxicity.

BONUS: How to build and rebuild trust

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.

About Timeo-Performance

We were founded with a vision to improve the world of work for everyone

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We are in the Skills Business!

Through recruitment, training and consulting, Timeo-Performance provides solutions for increased performance of companies, teams, and individuals. As our clients are in the center of global business and often serve the APAC region, our solutions need to be sustainable in a multicultural and remote context.

Our joint venture with Akteos, the European leader in intercultural training, and partnership with digital learning solutions provider CrossKnowledge have therefore been organic and logical additions to our service. Timeo-Performance has been helping companies in APAC increase business performance since 2008 with offices in Singapore, Malaysia, and Hong Kong.

We love what we do, feel the Timeo-Performance experience!

As busy professionals, our schedules are often filled to the brim with meetings and tasks to complete. We can get so caught up with work that we might even forget our all-important lunch and power through dinner as well. Alas, we can only do so much given the 24 hours we have in a day. While time management is vital, being productive is another matter in its entirety.Enter time batching.


Isabelle Larche

Managing Director, Recruitment & Executive Search at Timeo-Performance

Isabelle is a Human Performance expert, with over 10 years of professional recruitment experience, and 15 years of Business Management Consulting experience. Isabelle is the Vice President of the French Chamber of Commerce and Trade Counsellor (Singapore Chapter) to the French Embassy.

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