Create a Great Customer Experience

All businesses should deliver satisfactory customer service — but that’s not at all what this course is about!
Here we’ll look at how to create truly great customer experiences — those “wow” moments that amaze customers, inspire loyalty, and free shops from race-to-the-bottom pricing competition.

Leading customer service expert and New York Times-best selling author Shep Hyken has built a set of tools that allow us to create true moments of magic for our customers — and just as importantly, to do so consistently. The result isn’t just spectacular for customers, it’s more rewarding and motivating for staff.


For Everyone




Create a Great Customer Experience
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