Public Course
Manage Conflict & Improve Collaboration

Thu, 14 May 2020 - 9am-12.30pm (Half day)Function Specific930

About this course

When  following  an  adaptable  process  for  conflict  resolution,  employees  are  far  better  equipped  to  resolve conflicts, disputes and reconcile common business disagreements. Building win-win solutions, avoiding the risks  of  mis-perceptions  &  mis-judgements,  and  establishing  common  ground  quickly  during  business interactions are crucial for harmonious, collaborative and productive business interactions.


Key Outcomes

  • Master the conflict resolution process and avoid the common pitfalls of conflict and conflict resolution.
  • Apply the crucial behavioural & communication styles of conflict resolution.
  • Adapt a conflict resolution process for all types of business conflicts, disagreements and dilemmas.
  • Practice key communication tools for harmonious and efficient collaboration including: Agreement frame, Questioning techniques and the Constructive Feedback model.

Who should attend

Business professionals who:

  • want to improve their personal impact and influence on business results
  • want to progress in their career and feel they need to better manage conflict and other difficult situations
  • Want to have a positive influence on collaboration with and between others
  • are looking for more job satisfaction


+65 6327 9218contact@timeo-performance.com

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